PRICE MATCH GUARANTEE

We’re committed to giving you the best prices in the UK vape market. If you find the same product cheaper from a UK competitor, we’ll match that price — guaranteed.

Your satisfaction matters, and we want you to shop with confidence knowing you’re getting the best deal every time.

How Our Price Match Works

If you find a lower price on the same product from a UK-based retailer, simply submit a request and we’ll review it within 24 hours.

If the request is approved, we’ll send you a unique discount code so you can purchase the item at the matched price.

Price Match Conditions

To keep things fair and accurate, the following conditions apply:

✔ The product must be identical

  • Same brand
  • Same flavour / variation
  • Same nicotine strength (if applicable)
  • Same bottle/pack size
  • Same SKU or model

✔ The competitor must be UK-based

  • Must sell & ship within the UK
  • Must be VAT registered
  • Must have a public website (no eBay, Amazon, Facebook sellers, auction sites, or marketplaces)

✔ Product must be in stock

  • Both the competitor AND our store must have the item in stock at the time of the request

✔ Price comparison must include delivery costs

If the competitor charges shipping, their total price must include the shipping fee.

✔ Publicly available offers only

We don’t match:

  • Discount codes
  • Loyalty points
  • Bundles
  • Multi-buy deals
  • Membership-only discounts

(We compare only the displayed retail price.)

✔ Same-day dispatch requirement

Competitor must offer similar dispatch speed and delivery service.

How to Request a Price Match

Simply fill out the form below and provide:

  1. Your name & email
  2. Link to the product on our website
  3. Link to the same product on the competitor’s website
  4. The price you found

We’ll verify the information and get back to you within 24 hours.

We're Here To Support You Always!

Company Number
09837162

Address
Total Vape Ltd, Unit 1, First Floor, Quays Building, Plumbs, Burnley, BB11 3AA UK

Contact form

For General Enquiries only please use the contact form below. If you are an existing customer and require assistance you should use the Support Ticket System linked above.